Vivaaerobus Cancellation Policy & Process

Do you know that some airline companies don’t offer air ticket cancellations to keep their airfare cost low? The vivaaerobus cancellation policy has similar provisions but allows passengers multiple chances to cancel their flights without incurring a fee. Even with cancellations, it manages to keep its air ticket prices low.

For example, suppose you are facing an exceptional condition where you must cancel viva Aerobus flight. In that case, you can talk to someone at reservations and ask for journey cancellation without a fee. Upon eligibility, you can get your journey canceled at no additional cost.

Read and learn more about the exceptional cancellation policy of Vivaaerobus.

Vivaaerobus 24 Hour Cancellation Policy

The airline has a vivaaerobus cancellation policy 24-hour rule that lets passengers cancel a ticket for free and get a 100% booking refund, but they must cancel it within 24 hours of purchase.

After 24 hours, the passengers can’t cancel their bookings and will not receive any refund for canceling their Vivaerobus flight. They will only receive the TUA amount if they pay it while booking their tickets. Conditions:

  • Tickets bought via the official website, mobile app, and customer service are eligible for a 24-hour facility.
  • After 24 hours have passed to your booking, vivaaerobus’s cancelation policy doesn’t have any provision for a refund. 
  • Also, one can cancel vivaaerobus flights under the 24-hour rule only when they originate in the U.S.

Still have doubts? Speak to someone at Viva Aerobus by dialing +52 81 82 150 150 or email at [email protected] for more information.

How Do I Cancel My Viva Aerobus Reservation?

Passengers can cancel viva Aerobus flights via the website, mobile app, and over a phone call. Let’s learn the step-by-step method of placing a cancel request under the vivaaerobus cancellation policy:

Via The Official Website

Here is how you can cancel your ViviaAerobus reservation online through the website:

  • Check out the official website and go to My Flight.
  • Retrieve booking by entering booking confirmation and last name.
  • After accurately filling in the data, press enter.
  • Further, verify your ticket details.
  • You can cancel a booking only when it follows the 24-hour rule.
  • After that, proceed toward the cancel button.
  • The checkout page will show the service & cancellation fee (if applicable).

Save the changes, and you will receive a confirmation email on your provided ID from the airlines. For exceptional cancellation cases, kindly call reservations.

Through The Customer Service

You can also cancel your VivaAerobus reservation over a phone call. When you want to cancel a ticket and receive a full refund due to a severe event, you also need to call the reservations to cancel your VivaAerobus flight.

  • Dial +1 866 FLY VIVA to connect with the executive team at VivaAerobus.
  • Further, choose your language and listen to IVR carefully.
  • Dial the number that connects you with a customer service expert.
  • Provide booking ID and last name when the executive asks.
  • Lastly, if your ticket is eligible, the executive will cancel it for free.

Otherwise, you can place your request for a severe event. The executive will let you know if there is a clause for a full or partial refund. 

At The Airport

When you are already at the airport, you can cancel your trip. However, it must follow the 24-hour vivaaerobus cancellation policy. 

  • Firstly, visit the nearest ticket office of the Vivaaerobus or any airport.
  • Provide the agent with your booking details and ask them to cancel the ticket.
  • They will let you know whether your ticket is eligible for cancellations and refunds.
  • Lastly, they will cancel your ticket and send a confirmation email if it qualifies.

You will receive the refund in your original form of payment.

Viva Aerobus Delayed Flight Compensation

During involuntary delays and cancellations, the airlines will compensate you appropriately. Also, the airline will compensate you for controllable delays and cancellations as per the length of the flight delay.

Delay Time

VivaAerobus flight cancellation policy compensation

How To Get

From 1 to 2 hours$75 MXN electronic voucher to buy a flight ticket on VivaaerobusFind it from 24 to 72 hours after entering reservation details on the website.
From 2 to 3 hoursElectronic voucher of 8% of the total value of the delayed flightGet certificate to provided email ID within 24 to 72 hours.
From 3 to 4 hoursElectronic voucher of 8% of the total value of the delayed flight

Or

Beverages and Food

Or

Coupon redeemable at  or within surroundings of the airport

Get certificate to provided email ID within 24 to 72 hours.

Or

Get more info at documentation counters or in waiting rooms.

Or

Get more info at documentation counters or in waiting rooms.

4 hours+ delay or complete cancellationElectronic voucher of 25% of the total value of the delayed flight + next Vivaaerobus flight with available seats

Or

Beverages and Food

Or

Coupon redeemable at  or within surroundings of the airport

Or 

Change flight date within 30 days at no additional cost + E-voucher equal to 25% of the total cost of the delayed flight.

Or 

100% refund to the unused flight + a voucher of 25% of the total cost of the delayed flight.

Get more info at documentation counters or in waiting rooms.

Or

Get more info at documentation counters or in waiting rooms.

Or

Vivaaerobus epresentatives will adjust your itinerary, and you will get a certificate between 24 to 72 hours via email.

Or

Vivaaerobus epresentatives will adjust your itinerary, and you will get a certificate between 24 to 72 hours via email.

Or

Contact customer service or send a mail and an agent will assist you.

Frequently Asked Questions

Can I cancel my flight with vivaaerobus?

You can cancel your flight through vivaaerobus customer service only within 24 hours of booking the ticket. After that, you can’t cancel your ticket unless there is an exceptional case. However, with full protection travel cover, you can secure your flight for changes and cancellations.

Does Aerobus have a 24 hour free cancellation?

Yes, indeed. The 24-hour vivaaerobus cancelation policy lets you cancel a booking within 24 hours of booking the ticket. After that, one can’t cancel their ticket through any mode unless they have an exceptional event covered under the company’s cancellation policy.

How do I speak to a live person at Viva Aerobus?

  1. +52 81 82 150 150: For Lost Baggage
  2. [email protected]: For Email Assistance
  3. 81 82 150 150 : For Reservations in Mexico
  4. +1 866 FLY VIVA: For USA reservations
  5. (+1 866 359 8482): For reservations & modifications in the USA