British Airways Flights Cancellation Policy 2023

Everyone finds traveling thrilling, but it also has several concerns and issues. Those who travel regularly know that unforeseen events, such as severe illness or the death of a family member, can cause plans to change. These unexpected situations could worry you when your departure date is close. However, after you have reserved your next flight with Spirit Airlines, your reservations are always refundable if you decide to change them. It will be simpler if you know British Airlines’ cancellation policy beforehand. 

Read below to find out how the British Airways cancellation refund process works.

What is British Airways Cancellation Policy

British airways allow passengers to cancel their flight anytime they want. But, passengers who book flights on the day of departure, cannot cancel the reservations. Similarly, there are many other rules of British airlines. The terms and conditions are related to your flight cancellations. The passengers should go through British airways cancellation policy before cancelling their flight bookings. Have a look at the points below to learn more:

  • British airlines allow all the passengers to cancel flights up to 3 hours before departure.
  • Passengers who cancel flights around 2-1 hours of departure do not qualify for any refund.
  • You can cancel domestic, international, round trip, one way, and multi city flights.
  • One cannot cancel last minute flight bookings. As British airways do not allow passengers with same day flight booking and departure to cancel flights.
  • Only flights that are booked directly from British airway’s official source are eligible for cancellations. No third party flight bookings qualify for flight cancellations by British airways.
  • There is no penalty/cancellation fee on flight cancellations within 24 hours of bookings.
  • When you cancel a flight after 24 hours of purchase, you will have to pay a penalty fee.
  • The penalty charges completely depend on the type of ticket you hold. So, if you have British airways basic economy fare, you will be charged more than other fare classes.
  • Also, if your ticket is refundable, you will get the complete or partial refund depending on the timing of your flight cancellation request.
  • There is no refund for non refundable fare holders. But, in some situations, the airlines may provide a travel voucher for future flight.
  • You can only cancel completely booked/purchased flight tickets.
  • When British airlines cancel your flight, you will get either a complete refund or rebooking on the same day as an alternative flight.

There are exceptional cases, when the airlines don’t charge any penalty for flight cancellations. It is mostly because of some emergency like death of a family member, travel companion or the passenger. But, make sure to provide the airlines with ample proof of your emergency. 

British Airways Cancellations Process

Suppose you face difficulties trying to cancel your flight ticket online. In that case, you can contact a customer service representative by phone. Check out the steps to cancel your flight through a customer service representative.

  • Dial 0124 412 0715 to reach British Airways for flight cancellation.
  • Then, you will be connected to a customer executive to assist you further.
  • The representative will request passenger details, including the booking number and the passenger’s last name.
  • Provide comprehensive information about the trip you intend to cancel.
  • The executive will inform you if any fees are associated with your ticket type.
  • After confirmation of the changes, you will receive flight cancellation confirmation and refund details via email or your registered phone number.

British Airways Cancelled Flight Refund Rules:

There are procedures in place at British Airways for handling refunds for canceled flights. Different regulations apply depending on the type of ticket, the cancellation’s cause, and the time of the cancellation.

  • Refundable Tickets: When you have a ticket that can be refunded, and your flight gets canceled, you have the right to receive a full refund for the ticket price. This refund will be returned to the original payment method you used for booking.
  • Non-refundable Tickets: In the case of non-refundable tickets, if British Airways cancels your flight, you may not receive a complete refund. Instead, they might provide you with a credit voucher for future travel, with its terms and conditions.
  • Delayed Flights: If your flight experiences a delay and you decide to cancel it, you might be eligible for a full or partial refund. This eligibility depends on your ticket type and the reason behind your cancellation.
  • Missed Connections: If you miss a connecting flight due to a delay or cancellation of the first flight, you could receive a full or partial refund. Once again, this depends on your ticket type and the reason for the delay or cancellation.
  • Overbooked Flights: If you are denied boarding due to an overbooked flight, you may be allowed a full or partial refund. The entitlement depends on your ticket type and why you are denied boarding.

British Airways Eligibility for Cancellation Refunds:

Passengers are only entitled to a refund if they are eligible for it. The airlines has a set of rules to determine your eligibility for a refund. Some of them are as follows:

  • The ticket should be refundable.
  • The passenger should apply for a refund after the ticket’s validity period.
  • You prove your ticket to British Airways or a government official to prove that you’ll exit the country unless you can show British Airways that you have permission to stay or leave with a different airline or transportation method.

Does British Airways have a 24-hour Cancellation Policy?

Yes, British Airways allows passengers to cancel their flights within 24 hours from the time of the original booking. The airlines provide a full refund for tickets booked at least 7 days or more before the scheduled departure of the British Airways flight. However, British Airways reserves the right to modify its 24-hour cancellation policy at any time.

British Airways Flight Cancellation Policy for Lost Tickets: 

There are situations when passengers may accidentally lose their tickets. British Airways has a  policy for passengers who have misplaced their rickets. Read the following pointers to know more:

  • Passengers must quickly notify the airline if they lose their ticket.
  • Furthermore, they also need to provide the loss with evidence and cover the applicable fee.
  • Most importantly, passengers must request a reissued ticket.
  • After the airline accepts the request, the airline will invalidate the previous ticket.
  • However, passengers will only receive a refund after the original ticket expires.

British Airways Covid-19 Cancellation Policy

The BA cancellation policy allows passengers with COVID-affected flights to cancel their bookings and get a voucher having a validity of 12 months. They can preserve the value of their ticket and use it for future flights.

  • Bookings made before June 7, 2022, are eligible for COVID relief cancellation.
  • Passengers can complete their trip by September 30, 2022.
  • The airline will cancel the existing booking.
  • A cancellation fee won’t apply, but travelers must pay the fare difference.
  • Travelers can use the British airways cancellation policy vouchers partially/ fully.
  • You will automatically receive the voucher if your ticket is eligible for it.

For ticket purchases through travel agents, kindly contact them directly for COVID-related assistance.

British Airways Cancellation Due To Illness/ Death:

British air cancellation policy for deaths and severe illness applies to passengers or their close relatives having BA flight tickets.

  • Passengers won’t have to pay cancellation/ service fees for cancellations due to bereavement or severe illness of a passenger or close relative.
  • However, the traveler must submit documentary proof to support illness or death.
  • Lastly, they must submit the documents within 45 days of canceling the ticket to receive a refund in the original form of payment.

How Do I Cancel My British Airways Flight Online?

The easy way to cancel flight bookings is using the official sources of British airways. There are many ways you can cancel your flight bookings online. You can:

  • Login to the British Airways website, select the flight that needs to be cancelled and submit the request. After that you can place a refund request and wait for the airline’s response on your registered email address.
  • Download British airways mobile app and login into your account. Then you will be able to see all your flight bookings. You can select the flight you want to cancel and click on ‘Cancel’ or a similar option. Your flight will get cancelled.
  • Use Live chat option or airline’s social media to seek help regarding the flight cancellation process. The representative will help you online with step by step guidance to cancel the flight.

In case you don’t have your British account login details, you can use your reservation details to search your flight. You can then select that particular flight and cancel. Also, if you cancel a flight and are not eligible for refund, you will have to pay cancellation charges. 

NOTE: The more flexible your fare class is, less will be the chance of paying any extra charges.

How Do I Cancel a British Airways Flight Via Phone?

Travellers can also ask the BA reservations department to cancel their flight reservations. This is a good option when you have some internet problems and are unable to call off your flight bookings. So, you can check your email to get the contact details of British airlines and dial the number. After placing the call, put the phone on speaker and give the instructions to the IVR that you want to cancel your flight. You will be required to provide your flight details and your flight will get cancelled.

If you don’t want to make calls, British airways offer the facility of texting. You can SMS your message and ask the airline to cancel your flight bookings. If you qualify for a refund, you can apply for it later when you get a stable internet connection.

British Airways Cancelled Flight Compensation

British Airways will provide reimbursement for the following expenses if you incurred additional costs due to the cancellation of your British Airways flights:

  • Hotel accommodation (if applicable).
  • Transportation expenses from the airport to the hotel (if applicable).
  • Expenses related to meals and refreshments.
  • Costs associated with two phone calls and internet usage fees.

Do I Get a Refund If I Cancel My British Airways Flight?

When you cancel your flight within 24 hours of booking the ticket, the British Airways cancellation policy awards you a 100% refund in your original form of payment. You have the right to cancel within 24 hours for free through the BA customer service. Also, Avios bookings holders can use this facility via the official website to claim their refund.

What Can You Get If Your British Airways Flight Got Cancelled?

The British Airways policy for canceled flights can vary based on factors such as the ticket type, fare, destination, and timing of the cancellation. In the event of a flight cancellation, passengers might qualify for a full refund, a credit, or a voucher. 

  • Refund: Passengers holding refundable tickets may be entitled to a complete refund if their flight is canceled.
  • Voucher: For passengers with non-refundable tickets, a flight cancellation may make them eligible for a credit or voucher.
  • Rebooking a new flight: In some cases of flight cancellation, passengers may have the option to reschedule their flight later.

How To Register An Expense Claim?

If you want to request a refund for canceling your British Airways flight, you can do it online. Here are the steps for a convenient refund process:

  • Visit the official British Airways website.
  • Then, go to the “Help” section and access your ticket booking from the menu.
  • Furthermore, proceed to the “Delay, Cancellations, and Refund” option.
  • Initiate a new complaint and complete all necessary details, including your booking number and supporting documents.
  • Finally, submit your refund request.

Documents required to submit a claim:

If there is a need to file a claim. Then, it is very  important to provide the following information:

  • Names of the individuals seeking reimbursement.
  • Detailed information about the cancelled or delayed flights.
  • Documentation of your expenses, supported by original receipts or scanned copies.
  • You have the option to submit scanned receipts electronically through online means or send hard copies via postal delivery.
  • Bank account details to process the payment.

British Airways Cancellation Flight Fees

British Airways Cancellation fee policy charges cancellation and service fees on every canceled ticket, per the fare conditions. BA offers three types of tickets:

  • The most flexible fare: One which allows changes free of charge
  • Moderate flexible: One which will enable changes but with a charge
  • Non-refundable: One which doesn’t allow changes

Passengers must pay €15- €40 as a cancellation service fee. The service fee for canceling your BA flight is as follows:

Allows changes For FreeAllows Changes with a feeDoesn’t allow changes
Cancel ticket online€1515€15
Cancel booking via phone€3030€30
Visit the airport office to cancel booking€4040€40

The charges mentioned above are applicable as per British airways cancellation policy UK. Also, these are only the service fee, and you must pay the cancellation fee separately. Kindly visit the website to learn more about the cost of canceling a flight in your country.

Can I get a cash refund rather than a voucher? 

Yes, if your airline cancels your flight and you don’t want to proceed with your travel plans, you can receive a refund. You can receive the refund in the actual amount you paid, not a voucher of equal value for future use with the airline.

Frequently Asked Questions

Are British Airways giving refunds for Cancelled flights?

You can ask for British Airways Compensation Policy for Delayed and Cancelled Flights if your flight is delayed or canceled involuntarily. Kindly visit the Manage my bookings page and look for suitable options. Call the travel agent for third-party bookings to claim your refund.

Can I cancel my BA flight due to Covid?

With BA covid cancellation policy, you can cancel a ticket due for travel by 30 September 2022 and receive a voucher against its original value. The 100% amount is valid for 1 year from the issued voucher date. However, your ticket must be booked on or before 7 June 2022.

What is British airways cancellation policy for booked with points?

Avios award flights leaving in less than 24 hours can’t be canceled. Otherwise, the airlines will charge you 35 British pounds for canceling an award ticket and refund the remaining amount as points back into your account. If a flight is less than 35 British pounds, the cancellation fee would be the entire booking amount with the service fee.