Aeromexico Cancellation Policy

Aeromexico Cancellation Policy

Life is uncertain, and it does not go according to you. Sometimes you may have to change your plans due to emergencies. The same is the case with travel plans; passengers may have to cancel their travel plans owing to some unavoidable circumstances. If you are not sure that you will fly to your destination after confirming your booking, then choose Aeromexico to travel to your final destination. The airline offers a very simple Aeromexico cancellation policy for its passengers convenience. 

The airline flies its flight to 88 different destinations with a fleet size of 69. Aeromexico Airlines is the flag carrier airline of Mexico. Mexico city is its main hub and base. You will not be disappointed with the airline as it offers some incredible services to its passengers. Canceling a flight ticket has also become easy with this airline. If you are thinking of canceling your reservations, then check out the complete details about the airline’s cancellation policy.

Aeromexico 24 Hours Cancellation Policy

Like every other airline, Aeromexico also offers a 24-hour cancellation policy to its passengers. If any individual wants to cancel a flight ticket due to any unforeseen situation, then he/she can do it any time before the departure of the flight. There are certain conditions that you must go through before proceeding with the flight cancellation.

Here are a few pointers that every passenger must know.

  • The cancellation policy of the airline is applicable to only those Aeromexico Booking which is made online or through the reservation center of the airline.
  • If you have made reservations and now you want to cancel it within 24 hours of booking, then you will not have to pay any cancellation charges. 
  • Flight cancellation is free in the above case only if you have booked a flight ticket at least seven days or more prior to the scheduled departure of the flight.
  • Flight cancellation completely depends upon the fare type of the ticket you purchased. 
  • If anyone is canceling his/her ticket after crossing this time limit, then he/she will be penalized with a cancellation fee.
  • Seat charges will be deducted from your money if you cancel your purchase within 24 hours of the scheduled departure time of the flight. 
  • To cancel your reservation, go to the manage my trip section on the official site of the airline, or you can contact the reservation desk of Aeromexico Airlines. 

Check all these points of the Aeromexico cancellation policy and cancel existing reservations without any difficulty.

Aeromexico Flight Cancellation Terms & Conditions

Passengers who request an Aeromexico cancellation must know these guidelines for any last-minute change in their plans. These rules would help you secure a better refund, and you would know when you must/ must not cancel your ticket.

  • There is no cancellation fee for First/ Business/ Premium Economy/ Economy class bookings of short-haul international distances. However, this concession is valid only when you’ve bought the ticket from or other official sources.
  • You can always make changes to your Aeromexico flight reservation before departure. However, you must pay the difference in fare if the new booking is priced higher.
  • Further, your request is eligible for immediate cancellation only when you booked it through Aeromexico customer service, the official website, or the airport kiosk.
  • Also, the air carrier has separate cancellation clauses for refundable and non-refundable fare tickets.
  • You can still seek a refund if you bought a basic fare non-refundable ticket with restrictive clauses. However, it only happens when the government issues a travel restriction or severe weather conditions.

Note: The Aeromexico Airlines cancellation policy declares that passengers will receive a refund as credit/ miles/ original form of payment within 7-10 working days, if eligible.

How to Cancel Aeromexico Flight Tickets?

There are two ways to do it, which are mentioned below.

Aeromexico Official Site

If you wish to cancel your current reservation with the airline, then follow some simple steps on the airline’s official site and you are done.

  • Open the Aeromexico official site, and click on the “Manage booking” option on its homepage.
  • After this, click on the “My trips” option and proceed further.
  • You have to fill your last name and booking reference ID in the required fields. 
  • Now, click on the “Find” button to retrieve your booking.
  • Click on the booking you wish to cancel and make a click on the “Cancel booking” tab.
  • Follow the on-screen prompts to confirm your cancellation. 
  • Once your cancellation process is completed, the airline will send an e-mail to you notifying the same. 

Cancel Booking Offline At Airport

When travelers can’t cancel bookings online due to a website shut down, they can seek telephonic assistance. However, you can also cancel the Aeromexico flight offline at the airport desk.

  • Kindly carry your Aeromexico reservation booking, photo ID, and other documents.
  • Seeking assistance from airport staff is helpful when you wish to cancel a connecting flight/ delayed flight.
  • Also, the flyers will receive a refund in their original payment method.

Lastly, if you’ve paid for your booking via miles/ credit card/ debit card, the payment would be returned to the original method, as per the fare rules of your ticket.

Aeromexico Reservation Centre

Get in touch with the representatives of the airline through the reservation centre of the airline to cancel your booking. The agents are available round the clock to help its passengers. Share all your details with them and they will find your reservation and cancel it. You can reach out to the agents even at odd hours without giving a second thought. 

Read all the information to know about the Aeromexico cancellation policy in detail. 

Aeromexico Cancellation Fee Chart

Following are the cancellation fees and charges of the Aeromexico flight tickets.

  • Premier fare – refundable
  • Flexible fare – refundable
  • Comfort fare – non-refundable
  • AM+ fare – non-refundable
  • Classic fare – non-refundable
  • Basic fare – non-refundable

How Much Is The Aeromexico Flight Cancellation Fee?

As per the time of cancellation and fare category, you may be charged $200 as an Aeromexico cancellation fee. This facility isn’t available on some fares.

Fare TypeBasic FareClassic FareAM Value FareFlexible Fare
24- hour policyNo feeNoneNo feeNone
After 24 hours of bookingNot Allowedoff-limits$200$200
Less than 24 hours left for flight’s departureoff-limitsNot AllowedNot Available$200

Note: Premium fare tickets don’t have to pay a cancellation fee to discontinue their ticket. They can receive a full money back in original form for cancellations anytime before departure.

Cancellation Fee Conditions:

  1. Whether you receive a credit voucher or refund in the original payment mode depends upon the fare rules of your booking.
  2. Any credit voucher issued under the Aeromexico refund policy has a validity of 365 days from the date of issue (cancellation).
  3. Passengers can seek a 100% refund in the original payment mode when one of the reservation members has received an unfortunate death.

Aeromexico Cancelled Flight Compensation

Delay, cancellation, or Aeromexico involuntary schedule change policy provides you compensation against any inconvenience the flyer faces due to the airline’s fault.

Flyers receive upto $800 as Aeromexico canceled flight compensation under the following circumstances:

  • Flights originating from Mexico are delayed by more than 3 hours.
  • You are denied boarding despite having a confirmed ticket when the plane is overbooked.
  • The travelers are informed of Aeromexico ticket cancellation less than 14 days from the flight’s scheduled departure.
  • The individual arrived 3 hours late from the scheduled time at their stopover and missed their connecting flight.
  • Lastly, the airline changed your flight schedule due to controllable factors.

Compensation amount for flight delays at Aeromexico:

Delay TimeCompensation Amount
2+ Hours
  • Free refreshment and non-alchoholic drink
  • Mode of communication.
3+ Hours
  • $300 if distance traveled by plane is less than 1500 km.
  • $485 if distance traveled by plane is between 1500 and 3500 km
  • $725 if distance traveled by plane is beyond 3500 km
5+ Hours
  • A seat on the next available flight free of cost.
  • Hotel accommodation when next flight is available next day.
  • 115% value of reservation as Aeromexico cancel flight refund.
  • Free meals, refreshments and airport transfers.
  • $725 as canceled flight compensation when plane’s distance traveled is more than 3500 km.

Kindly claim your refund as soon as possible. Avoid missing out on the rightful compensation for your inconvenience due to Aeromexico flight delays and cancellations.

Aeromexico Refund Policy

Like the Aeromexico cancellation policy, the refund policy of the airline is easy to understand. You don’t have to put any extra effort to request a refund on your canceled flight ticket. 

  • To avail of a full refund on your canceled flight ticket, make sure to cancel your booking within 24 hours of initial purchase.
  • To get a full refund on this, you must have purchased a flight ticket at least a week or more before the scheduled departure of the flight. 
  • If you are making a cancellation after 24 hours of your booking, then the cancellation fee will be deducted from your payment.
  • The remaining amount will be credited back to you. 
  • To request a refund, you have to fill an online submission form on the airline’s official site.
  • You will receive your refund within 7 to 20 business days, totally depending upon the mode of payment.
  • Your refund will be credited in the original form of your payment. 
  • If you will not show up at the airport without any cancellation, then no refund will be generated from the airline. 

This is all about the Aeromexico cancellation refund policy. Read all the points carefully and claim your refund if you are eligible for it. 

How to Initiate an Aeromexico Airlines Refund Request?

To obtain a refund from Aeromexico, firstly, you need to know the Aeromexico refund policy. Next, you may have a fare that is eligible for a refund. Most importantly, your ticket cancellation should be within the given flight limits.Moreover, the Aeromexico refund request form is only filled by the ARC accredited travel agents. So, if you booked your flight with the help of such agencies, you will request a refund and obtain it after 12 months from the date of submission. The Aeromexico refund departments will process this request and send you an appropriate response. 

If the passengers purchased tickets after 11 January 2021, you need to follow these guidelines:

  • Suppose, your flight route is international, this 12-month refund is allowed.
  • If the flight is domestic, it is not applicable for Basic, AM Plus, Premier J&D, and classic fares. However, eligible for EMD to Flexible and Premier J&y fares.
  • You must have canceled your flight itinerary at the time of the refund request.

After you have completed the cancelation, move over the form filling. You need to first provide the reason for cancellation of flights, ARC details, Flight’s PNR, and passenger’s first and last name. You also need to specify the original ticketing date and the ticket number. Then submit this form to receive a refund after the airline thoroughly processes your information.Suppose you do not wish to go through this much hassle or fly soon after a few days. You can use the Aeromexico Change flight service to enjoy the rescheduled flight. This way, you need not wait for much longer to fly and find a suitable seat on the new plane within some days when it’s convenient to fly.

Related Aeromexico Airlines Link:


Aeromexico Flight Cancellation Policy FAQs

Can I cancel my Aeromexico flight and get a refund?

Yes, indeed. Cancel your Aeromexico booking and receive a refund via the manage bookings option available on the official site. Also, seek assistance from live experts by dialing +1-860-374-7617 to cancel your booking with/ without a nominal fee.

How much does Aeromexico charge to cancel a flight?

Pay upto $400 as an Aeromexico Airlines cancellation fee when you cancel a flight after 24 hours of booking. On the day of booking the ticket, you won’t have to pay a fee to cancel the booking, provided its departure is scheduled atleast 7 days from the date of purchase.

Does Aeromexico have a cancellation policy?

Yes, it has a 24 hours Aeromexico cancellation policy framed under the rules and regulations of the US department of transportation. Under this, you can cancel your ticket for a fee on the day of booking if the flight’s departure is away by more than 7 days. You can cancel the ticket for a fee until one day before flights take off.

Does Aeromexico charge change fees?

Aeromexico lets you change the destination/ date/ time of your booking in exchange for a fee. The change flight fee here ranges between $200- $350 depending on your ticket type and distance traveled. Also, your fee might be waived if you buy a bundle purchase that offers flexible change/ cancellation.

How do I get a refund from Aeromexico?

You can initiate a refund by filling out the Aeromexico refund request form on the official website. You will receive a response within 7 working days. Otherwise, get in touch with experts by dialing +1-860-374-7617 or 1 (800) 237-6639 to check eligibility for your refund.