Can I cancel my flight with Vivaaerobus?
Understanding Vivaaerobus’ policy is important before changing or canceling flight reservations. To avoid extra charges, passengers can make changes and cancellations within 24 hours of booking. But, after this period, restrictions and fees may apply. You can cancel your flight by contacting the customer service of Viva Aerobus.
Passengers with flight cancellations due to emergencies do qualify for a refund. You must provide the airline staff with supporting documentation to get a refund.
What would happen if Vivaaerobus canceled my flight?
There are some passenger rights stated under the vivaaerobus flight cancellation policy. To know your rights when Vivaaerobus canceled your flight, have a look at the points below:
- Viva Aerobus must inform the passenger via email about changes in their flights. The airline must inform changes in date/time atleast 24 hours before scheduled take off.
- Viva will notify you as soon as possible or changes less than 24 hours before departure.
- If you land in a location other than your destination due to some emergency, you will get the required help. In that case, you have the right to get the available transportation to reach the destination.
- Flight Delays: As per Vivaaerobus Compensation Policy, you have the right to get compensation for delays caused by the airline.
- Flight Cancellations: For last-moment flight cancellations, affected customers qualify for compensation. It’s a rule written in LAC and Viva Aerobus Compensation Policy.
- Overbooking: The airline may only allow your boarding due to exceeded plane capacity. Viva Aerobus prefers boarding to senior citizens, unaccompanied minors, and pregnant women. If a Passenger volunteers not to board, they qualify for compensation.
Vivaaerobus Flights Cancellation Policy
The airline has a vivaaerobus cancellation policy 24-hour rule that lets passengers cancel a ticket for free and get a 100% booking refund, but they must cancel it within 24 hours of purchase.
After 24 hours, the passengers can’t cancel their bookings and will not receive any refund for canceling their Vivaerobus flight. They will only receive the TUA amount if they pay it while booking their tickets. Conditions:
- Tickets bought via the official website, mobile app, and customer service are eligible for a 24-hour facility.
- After 24 hours have passed to your booking, vivaaerobus’s cancelation policy doesn’t have any provision for a refund.
- Also, one can cancel vivaaerobus flights under the 24-hour rule only when they originate in the U.S.
Still have doubts? Speak to someone at Viva Aerobus by dialing +52 81 82 150 150 or email at atencion.clientes@vivaaerobus.com for more information.
How Do I Cancel Vivaaerobus Flight Reservation?
Passengers can cancel viva Aerobus flights via the website, mobile app, and over a phone call. Let’s learn the step-by-step method of placing a cancel request under the vivaaerobus cancellation policy:
Cancel Vivaaerobus Flight via The Official Website
Here is how you can cancel your ViviaAerobus reservation online through the website:
Vivaaerobus Official Website
- Check out the official website and go to My Flight.
- Retrieve booking by entering booking confirmation and last name.
- After accurately filling in the data, press enter.
- Further, verify your ticket details.
- You can cancel a booking only when it follows the 24-hour rule.
- After that, proceed toward the cancel button.
- The checkout page will show the service & cancellation fee (if applicable).
Save the changes, and you will receive a confirmation email on your provided ID from the airlines. For exceptional cancellation cases, kindly call reservations.
Cancel Vivaaerobus through the Customer Service
You can also cancel your reservation via Vivaaerobus Teléfono . When you want to cancel a ticket and receive a full refund due to a severe event, you also need to call the reservations to cancel your VivaAerobus flight.
- Dial +1 866 FLY VIVA to connect with the executive team at VivaAerobus.
- Further, choose your language and listen to IVR carefully.
- Dial the number that connects you with a customer service expert.
- Provide booking ID and last name when the executive asks.
- Lastly, if your ticket is eligible, the executive will cancel it for free.
Otherwise, you can place your request for a severe event. The executive will let you know if there is a clause for a full or partial refund.
Cancel Vivaaerobus Flight at the Airport
When you are already at the airport, you can cancel your trip. However, it must follow the 24-hour vivaaerobus cancellation policy.
- Firstly, visit the nearest ticket office of the Vivaaerobus or any airport.
- Provide the agent with your booking details and ask them to cancel the ticket.
- They will let you know whether your ticket is eligible for cancellations and refunds.
- Lastly, they will cancel your ticket and send a confirmation email if it qualifies.
You will receive the refund in your original form of payment.
Vivaaerobus Delayed Flight Compensation
During involuntary delays and cancellations, the airlines will compensate you appropriately. Also, the airline will compensate you for controllable delays and cancellations as per the length of the flight delay.
Delay Time | Vivaaerobus flight cancellation policy compensation | How To Get |
| From 1 to 2 hours | $75 MXN electronic voucher to buy a flight ticket on Vivaaerobus | Find it from 24 to 72 hours after entering reservation details on the website. |
| 2 to 3 hours | Electronic voucher of 8% of the total value of the delayed flight | Get certificate to provided email ID within 24 to 72 hours. |
| From 3 to 4 hours | Electronic voucher of 8% of the total value of the delayed flight Or Beverages and Food Or Coupon redeemable at or within surroundings of the airport | Get certificate to provided email ID within 24 to 72 hours. Or Get more info at documentation counters or in waiting rooms. Or Get more info at documentation counters or in waiting rooms. |
| 4 hours+ delay or complete cancellation | Electronic voucher of 25% of the total value of the delayed flight + next Vivaaerobus flight with available seats Or Beverages and Food Or Coupon redeemable at or within surroundings of the airport Or Change flight date within 30 days at no additional cost + E-voucher equal to 25% of the total cost of the delayed flight. Or 100% refund to the unused flight + a voucher of 25% of the total cost of the delayed flight. | Get more info at documentation counters or in waiting rooms. Or Get more info at documentation counters or in waiting rooms. Or Vivaaerobus representatives will adjust your itinerary, and you will get a certificate between 24 to 72 hours via email. Or Vivaaerobus representatives will adjust your itinerary, and you will get a certificate between 24 to 72 hours via email. Or Contact customer service or send a mail and an agent will assist you. |
Is it better to cancel a Viva Aerobus or change it?
You may want to know whether making changes or canceling the existing flights is better. The answer to this question depends on the timing of your flight cancellations. You can make changes or cancel your flights within the 24-hour window of your bookings. Whereas after 24 hours, you will get no refund on flight cancellations. Flight changes completely depend on the fare you hold. Zero fare holders are not allowed to make changes. Whereas Light, Extra, and Smart fares of Viva Aerobus allow passengers to make changes.
How long before I can cancel a Viva Aerobus flight?
For some reason, if you cannot travel on your scheduled date and need to cancel, you can do so at least 4 hours before your scheduled departure time. Remember that you are not eligible for a refund of your flight ticket price on flight cancellations outside the 24-hour window. You will only get the TUA if you paid one.
Vivaaerobus Refund Policy
Vivaaerobus is strict with flight cancellations and refunds. Yet, the airline understands situations when a passenger wants to cancel the flight due to some emergency. You can always look forward to getting a refund when canceling within 24 hours of flight bookings. But, after the risk-free period of 24 hours, you are not eligible for refunds. Passengers affected by personal emergencies or airline irregular operations qualify for a refund. Depending on the situation, you can expect a complete or partial refund in exceptional cases.
For a hassle-free trip, you can opt for Viva Aerobus Full Refund travel protection. It guarantees the total amount of your reservation and prevents any potential problems. Contact the Vivaaerobus Airlines customer service team to know more about this coverage.
Read More Related Article Here:
Frontier Airlines Cancellation Policy
Spirit Airlines Cancellation Policy
American Airlines Cancellation Policy
Frequently Asked Questions Vivaaerobus Flight Cancellation Policy
Can I cancel my flight with Vivaaerobus?
You can cancel your flight through vivaaerobus customer service only within 24 hours of booking the ticket. After that, you can’t cancel your ticket unless there is an exceptional case. However, with full protection travel cover, you can secure your flight for changes and cancellations.
Does Aerobus have a 24 hour free cancellation?
Yes, indeed. The 24-hour vivaaerobus cancelation policy lets you cancel a booking within 24 hours of booking the ticket. After that, one can’t cancel their ticket through any mode unless they have an exceptional event covered under the company’s cancellation policy.
How do I speak to a live person at Vivaaerobus?
- +52 81 82 150 150: For Lost Baggage
- atencion.clientes@vivaaerobus.com: For Email Assistance
- 81 82 150 150 : For Reservations in Mexico
- +1 866 FLY VIVA: For USA reservations
- (+1 866 359 8482): For reservations & modifications in the USA
