Lufthansa Airlines Cancellation Policy

Travel plans can change suddenly due to emergencies or unforeseen events. Keeping this in mind, the European airline launched its Lufthansa Cancellation Policy that you can use to cancel or change your reservations whenever the need arises.

If passengers ever need to cancel Lufthansa flights, they need not worry, as the airline provides rebooking facilities for almost all types of reservations worldwide. However, nonrefundable tickets buyer may have limited options.

Hence, read below and learn how you can take advantage of this program from Lufthansa.

24 Hours Lufthansa Flight Cancellation Policy

The Lufthansa 24-Hour Cancellation Policy follows the US Department of Transportation guidelines. Accordingly, airlines have to refund the whole amount of reservations in cash against all those flight tickets that depart/ arrive from the USA. 

Hence, the 24-hour Lufthansa cancellation policy has these two conditions:

  • The passenger cancels the flight within 24 hours of purchase.
  • Also, the flight’s departure was away by more than 7 days.

Advantages of Lufthansa 24 Hour Cancellation Policy

  • Qualify for a full refund from Lufthansa even if you have a non-refundable ticket.
  • All other fare categories and travel classes qualify for these benefits.
  • If you’ve paid for the transaction via cash/ credit card/ cheque/ debit card, get a refund in the same mode of payment. Also, get a new voucher or receive credits back into your account. Besides, passengers will receive money back in their original payment method.
  • Get priority over all other Lufthansa booking cancellation requests.

If you are being charged a cancellation fee from Lufthansa, contact live travel executives immediately to rectify the situation.

Lufthansa Cancellation Policy for COVID

Lufthansa Covid Policy for canceling flights has some guidelines to help flyers/reservation companions COVID positive before their journey with Lufthansa. Follow these guidelines to change flight or seek a refund for your booking:

  • If Lufthansa canceled flights during Covid outbreaks, you are entitled to receive a full refund against such cancellations in the original form of payment.
  • Unused tickets will receive a full refund, whereas partially used tickets will get a refund pro-rata basis.
  • There is a special link to track Lufthansa’s refund status due to COVID.
  • Passengers can change their flight multiple times, including dates and departure/ arrival airports, unless flights originate/ end in Japan/ Europe.
  • The refund amount will depend upon the fare category when the booking isn’t refundable.

However, note that the Lufthansa Cancellation Policy compensation may change anytime as COVID is an uncontrollable natural factor. Keep visiting the website regularly for more details.

Lufthansa Cancellation Policy – Death/ Serious Illness

Lufthansa allows flyers to change their booking to another date if one member from the reservation falls ill. However, it doesn’t clearly state a full refund when somebody on the reservation dies.

Here is what you can do when seeking a refund for bereavement.

  • Collect the death certificate from the hospital as soon as possible.
  • Next, call the Lufthansa Air executives and inform them about the bereavement of one of the passengers on the booking.
  • Also, submit the documentary proof, and Lufthansa executives will put your request for consideration and forward it to the refund team.

How can I cancel my Lufthansa flight?

Flyers can change Lufthansa flight or cancel it using the airline’s official website or the customer assistance phone number for reservation cancellation.

Otherwise, you can also cancel Lufthansa flight booking using live chat, visit the office physically, or choose to take advice from expert travel agents.

Method 1: Online Lufthansa flight ticket cancellation

  • Check out the official website of Lufthansa Airline.
  • After that, scroll down the page and find the menu bar below the flight’s booking form.
  • Next, click the My Bookings menu, which will roll out the form where you need to fill in details such as booking code, last name, and first name.
  • Afterward, click the Find Bookings button and verify your ticket details once the information shows up.
  • Press cancel Lufthansa flight ticket, and it will ask for your consent.
  • Click Yes, and it will execute the provisions of the cancellation policy within hours.

You will find similar methods to cancel flights on the Lufthansa mobile app. After receiving the request for cancelation, they will analyze the eligibility and process your refund within 7-20 business days.

Method 2: Cancel your flight using Lufthansa customer service number

  • Firstly, dial the live Lufthansa assistance number 1 (800) 645-3880 to use the ticket cancellation policy via phone.
  • Next, wait for the IVR to connect you with a representative. Once the connection is in place, give your booking details and ticket ID.
  • Also, let them know if you use the Lufthansa cancellation policy within 24 hours or beyond.
  • Besides, they will verify the eligibility within their database and check if you have a non-refundable ticket or any other restrictions.
  • Next, if applicable, they will calculate the amount, including taxes, returns, and Lufthansa cancellation fee.
  • Further, they will suggest if you want to use Lufthansa’s flight change policy and shift your booking to a later date with or without a fee.
  • If you don’t like the idea, simply proceed with the cancellation.

Executives will forward your request and provide you with a reference ID you must save for future reference. You will receive a confirmation message and a refund within a few days.

How Much is the Lufthansa Cancellation Fee?

Flyers can avoid the Lufthansa airlines cancellation fee by using the 24-hour risk-free full refund Lufthansa policy to cancel their bookings with the airline.

However, after 24 hours have passed to booking, you are under an obligation to pay the charges as mentioned in the Lufthansa Cancellation Policy. Your refund will be calculated on fare class, destination, time of cancellation, and other factors.

Refer to this table to know the Lufthansa Cancellation Fee applicable in your case:

Lufthansa Cancelled Flight’s TypePenalty Charge
Secure your fare booking (When not taking any action within 48 hours)$39
Award Tickets$60
Lufthansa fare conditions – Refundable$0
24 hour canceled tickets$0

As per the Lufthansa Fare Conditions rules, any government taxes applied to your ticket will be completely refunded. The cancellation fee for partially used tickets will apply upon discontinuing the rest of the flight’s leg. 

What Happens If Lufthansa Cancels My Flight?

When Lufthansa cancels, delays, downgrades, or overbooks your flight, you will surely receive compensation under passenger’s rights. If Lufthansa canceled your ticket, you would receive the following compensation:

  • Flyers will receive Lufthansa compensation when their flight is delayed by more than 3 hours.
  • When the flight distance is less than 1500 km, get $280 as compensation.
  • If the flight distance is between 1500 km to 3500 km, get $450 as compensation.
  • Lastly, long-haul flights traveling more than 4500 km that is delayed by 4 hours receive $680 as refund compensation.

However, you may not receive compensation when the flight is delayed/ canceled due to natural calamities and uncontrollable factors.

How to Rebook Cancelled Flight Lufthansa?

Lufthansa’s change in flight policy suggests that passengers can rebook Lufthansa short/ medium/ long-haul flights for free. Hence, there are no rebooking charges per Lufthansa’s change and cancellation policy.

  • Passengers must rebook Lufthansa flight tickets within the validity period. The time limit is one year from the original departure date.
  • Lufthansa proactively looks for an alternative flight of the same itinerary for free of cost. However, flyers can choose their alternative ticket by visiting the official website of Lufthansa air.
  • Some fare rules and exceptions can still apply to your new booking. For example, any fare difference will apply to your booking.

Lufthansa Refund Policy

Passengers can get a refund from Lufthansa within seven business days for credit card payments and up to 20 days for cash or cheque payments. 

However, the ticket refund on a Lufthansa flight is available only under certain conditions. For example, non-refundable tickets get only the tax amount spent on their tickets as a refund per the Lufthansa Cancellation Policy

How to get refund for Lufthansa cancelled flight?

Lufthansa Refund Request

Once the cancellation procedure on Lufthansa starts, flyers who bought a ticket from the Lufthansa website or office need not perform further actions to receive a refund. If Lufthansa tickets are bought via a travel agent, seek assistance from them.

If you don’t receive a refund from Lufthansa Airlines within 7-20 business days, use these methods to get a refund:

Method 1: Online Refund from the Lufthansa Website

  • Firstly, cancel your flight with Lufthansa Airlines.
  • After that, check out the My Bookings section.
  • Next, open the flight details to view all your past, future, and canceled bookings.
  • Click the request a refund button and follow the rest of the prompts.

How do I contact Lufthansa for refund? Dial 1 (800) 645-3880 to know if your Lufthansa flight ticket is refundable and track the status of your request.

Method 2: Use the manual Lufthansa refund form online

  • Browse “Request Refund Manually From Lufthansa” on a safe browser.
  • Next, click the top relevant search result and scroll down to the end of the page to see the Lufthansa Cancellation Policy and manual refund form.
  • Submit the form and note down the reference ID to track your refund request in the future.

Lufthansa Rebooking Refund Policy

Passengers can receive a full refund only when they follow these guidelines of the Lufthansa Cancellation Policy:

  • Your flights canceled by Lufthansa don’t have a replacement on time. 
  • Also, when Lufthansa brought forward, the departure time of your flight was by 1+ hour.
  • Otherwise, your flight was running delayed by 2+ hours.
  • Besides, your flight’s arrival was delayed by 2+ hours.
  • Due to short-term disruptions in a Lufthansa plane, your departure time was changed by the airline on the date of take off to the next day by 5+ hours.
  • Lastly, non-refundable fares only get fees and taxes as a refund.

In case of medical or travel restrictions or voluntary cancellations, your refund may have some special conditions. 

Terms & Conditions of Lufthansa Refund Booking Policy:

  • Once Lufthansa accepts your refund request via phone/ email/ any alternative method, passengers must note place the request again, as it delays the cancellation refund process.
  • Lufthansa will refund all the amount spent on the ticket, including taxes, via the original payment mode if your ticket is unused.
  • For using only a part of the entire reservation, you will receive a Lufthansa refund only for the unused portion of the fare value and other charges associated with the booking. Hence, such bookings receive payment on a pro-rata basis.

Lufthansa Cancellation Policy FAQs

Does Lufthansa have a cancellation fee?

You have to pay between $100 to $500 as the Lufthansa cancellations fee if you revoke your booking after the 24 hours risk-free period. Also, when there are 24 hours left for the flight to depart, you will be charged the highest fees.

Does Lufthansa have a 24 hour cancellation policy?

Yes, indeed. All flight ticket purchases made through the website directly can cancel within 24 hours of purchase, provided the departure date is away by 7 days or more. After that, they must pay a cancellation fee to get the rest of the ticket amount. 

How do I know if my Lufthansa ticket is refundable?

Know your refund eligibility by opening your reservation confirmation email and pressing the Fare conditions button. Flyers can cancel their bookings up to 1 day before the flight’s departure and seek a refund against it.

Do I get my money back when I cancel a Lufthansa flight?

Lufthansa refund policy allows money back against refundable tickets. Or, when canceled within the 24 hours policy, you will get your money back. In other cases, when Lufthansa cancels or delays your flight, you can ask for the return of your money.

How long before the flight can you cancel Lufthansa?

The Lufthansa 24-hour cancellation is ideal for all types of tickets if you wish to receive a full refund against discontinuing your journey. After that, you can cancel your booking upto 24 hours before the departure to receive a refund as per ticket fare conditions.

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