How Do I Talk To A Live Person At Southwest Airlines?

Talk to a person at Southwest

Learn ways to talk to a real person at southwest airlines 24/7 for quick air travel solutions.

Southwest Airlines is an ultra low-cost travel option for many domestic and international travelers. Features like open seating options, no-frills flights, and other amenities make air travel cheap and affordable for everyone. Its customer assistance is known for providing round-the-clock service.

However, even if the airline has a robust customer assistance team, you may need help reaching out to them. Hence, you must learn “How do I talk to a live person at Southwest Airlines” to get active assistance throughout the year.

How Do I Talk To A Person At Southwest Airlines?

Dial 1-800-435-9792 or 1-800-435-9792 to talk to a person at Southwest Airlines customer service team. Get immediate responses all the time.

The customer assistance team has agents with complete knowledge of all airline policies. Also, they know which queries will take less time to process. Hence, they are always ready to assist travelers and take proper care. Follow these steps to speak with one of them.

  • Firstly, call southwest customer service number 1-800-435-9792.
  • Further, press 2 to make a new reservation.
  • Press 4 to modify the existing reservation.
  • Then press 6 To ask for flight status.
  • Press 8 To repeat IVR instructions, in case you missed out.
  • Lastly, press 9 to speak with a representative.

Alternatively, you can dial the official alternative Southwest number +1-860-374-7617 to get a human to fix your reservation-related queries.

How Do I Contact Southwest Airlines Customer Service?

One can easily contact the southwest customer service team through multiple methods. Apart from talking over the phone, you can use their social media handles and email IDs to request a service or file a complaint. 

Social Media Handles

Facebook Page:

Twitter Handle:

If the phone numbers to speak to a live person at southwest airlines are busy, then social media DMs are a better way to connect.

Southwest Customer Service Email

Passengers can ask for assistance straight from the executive after defining their problems in great detail. All they need to do is type the email at the following address and wait 48 hours to receive a response. 


Mail ID: Southwest Airlines, PO Box 36647-ICR, Dallas, Texas 75

When you are uncomfortable over a phone call and facing a big problem with your booking/ cancellation, sending an email or writing a mail is the best alternative. 

How Do I Speak To A Live Person At Southwest Airlines?

You can speak to a live representative with southwest airlines phone number 1-800-435-9792 or 1-800-435-9792. Find experts online for help around the clock.

Follow the step-by-step method to instantly connect with a real person:

  • Firstly, use a guest login or a safe browser to open the official website.
  • Next, adjust the language setting as it might load in another language.
  • Further, get down to the bottom and choose Contact Us option.
  • After that, a new page will open, providing experts available 24/7. 
  • Also, use the number to cross-check and make a call.
  • Besides, follow the IVR instructions carefully to connect with an expert.

After the turn to wait, you will get ample time to talk to a spirit airlines representative until your query is resolved. Take your time and get your query resolved with professionals.

How Do I Get A Callback From Southwest Airlines?

You can request a southwest airlines call back to any working number at your specified time. Notice these points to get your travel problems resolved instantly.

  • Use Southwest Airlines App: Download the Southwest app from official sources. Kindly install the latest version for a bug-free app and go to the contact us menu. Here, you can enter one of the default services and receive a call back after entering your phone number.
  • Directly Ask With Assistance Team: You can write a detailed complaint and send it to the official portal. Visit the southwest airlines email Id with all personal data required to receive a call back from the airline.

You can easily request a call back from southwest airlines reservations and ask for solutions related to any in-flight services by the air carrier 24/7.

How Is Southwest Airlines Customer Service?

Southwest flights customer service is known for its excellent professionalism and on-time delivery of services. The team of experts is ready to assist you with various services. You can get the following facilities by speaking to an expert from the Southwest team:

  • Make new reservations.
  • Resolve payment problems, if any.
  • Modify or reschedule the existing booking.
  • Cancel a flight.
  • Add baggage or report lost items.
  • File a refund request for cancellations.

You can also pay for inflight amenities such as seat selection, food & drinks, wheelchair assistance, and priority boarding. Besides, you can ask for an explanation of any Southwest Airlines policy.

Does Southwest Airlines Have A Customer Service Phone Number?

Passengers can dial Southwest customer service at 1-800-435-9792 or 1-800-435-9792 to ask for 24/7 live assistance from English/ Spanish experts.

Country/ ServiceEnglishSpanish
United States1-800-I-FLY-SWA (1-800-435-9792)1-800-VAMONOS (1-800-826-6667) 
Aruba588-2900Not Available
Costa Rica0-800-012-19160-800-012-1917 
Dominican Republic1-800-751-90391-800-751-9038 
Grand Cayman1-844-670-79141-844-670-7990 
Southwest Vacations1-800-243-8372Not Available
Existing Hotel Reservations1-888-850-39581-866-938-1297 
Teletypewriter (TTY)1-800-533-1305Not Available
Automated Flight Information1-888-SWA-TRIP (1-888-792-8747)Not Available
Rapid Rewards Customer Service1-800-445-5764Not Available

There are dedicated phone numbers to talk to a person at Southwest. Depending on your country or service, you can dial them before or during your trip. 

Does Southwest Airlines Have Live Chat?

Yes, indeed. The Southwest live chat option is a great alternative when you aren’t comfortable to talk to a southwest representative via call. Chat assistance is available on mobile apps across all platforms. To chat with a southwest executive, follow the following steps:

  • First, download the official app of Southwest Airlines on your device (play store/ app store).
  • Once you’ve opened the app, enter all the details and log in to your account.
  • Further, go to the left corner and look for the main menu button. Click the option.
  • Next, click the contact us button. After that, you will find the live chat icon connecting you to a real person on Southwest.

Once the chat box opens, you can share your travel doubts in a few words until a real executive is ready to talk to you. Every solution is available through this easy communication tool.

Frequently Asked Questions

How do I get a human at Southwest airlines?

You can ask for a real human from Southwest by dialing 1-800-I-FLY-SWA or 1-800-435-9792. Otherwise, you can visit the “need help, contact us page on the official Website. It lists all the possible methods of talking to someone from the airline and resolving your in-flight service problem.

What time does Southwest Customer Relations open?

Customer Representatives are available regularly between 6 AM to 8 PM on central standard time every day. However, for booking and cancellation-related queries, you can talk to someone on Southwest on a 24/7 basis. For non-general services, the timings mentioned above apply.

How to talk to someone at southwest airlines?

Speaking to a real person at Southwest is possible by calling 1-800-I-FLY-SWA. However, you can also get an agent or the Southwest manager on country-specific phone numbers. The experts are available round the clock, and you don’t need to wait long to get connected.

Can you text on a Southwest flight?

Yes, you can. As a part of in-flight entertainment, Southwest offers texting through message and Whatsapp. Apart from that, you can access other in-flight entertainment portals of the airlines without app downloads or signups.

How do I talk to a Southwest representative?

Southwest Customer Representatives For Multiple Services

  1. General Customer Service:  1-800-I-FLY-SWA (1-800-435-9792)
  2. Baggage – General Questions: 1-800-I-FLY-SWA (1-800-435-9792)
  3. Articles Left at TSA Checkpoint: 1-866-289-9673
  4. Official Website:
  5. Rapid Rewards Customer Service: 1-800-445-5764.
  6. Public Relations & Media Relations: 214-792-4847 (toll number)

Why is Southwest hold time so long?

Southwest has to change flight schedules from time to time, given that it receives lots of traffic. Hence, it increased its hold time because the Southwest agents were busy answering other flyers over the call. A list of passengers gets priority, and other travelers have to wait for their turn to talk to an expert in Southwest.

How do I contact Southwest about a complaint?

If you have a complaint to submit to Southwest Airlines, follow these steps:

  • Firstly, Visit the Southwest Airlines website.
  • After that, enter the website contact us section.
  • Find the customer service number and dial the number
  • Know the various options to connect with an agent to the southwest.
  • Moreover, you will hear the automated instructions from an IVR.
  • You can select the options to speak to a live agent.

How long is the hold time for Southwest Airlines?

Southwest Airlines has increased its network, and therefore the call volumes have also increased to a huge number. The airline hold times are long because the number of passengers has also increased. Therefore the basic hold times have been longer than usual and customers who call should wait for even hours to connect with the airline.

Are Southwest Number 24 hours?

Southwest Airlines customer service experts offer you assistance 24 hours a day for the whole week. You can find Southwest Airlines phone number at 1-800-435-9792 and give it a call. The agents may cater to your request regardless of the time.

How do I get my Southwest callback?

Despite waiting on hold for five to ten minutes, the customers can call their contact number and get answers. The airline will offer you the best options for calling you back. You can follow one or the other option and get answers from the airline experts.

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