Air Canada is well-known for its user-friendly cancellation policy. However, the airline aims to make air travel flexible or hassle-free with its top-notch customer service and hospitality. In case you’re unaware of Air Canada Cancellation policy, make a cancellation might be time-consuming and problematic.
If you’ve bought an Air Canada flight ticket but need to cancel, you can go through the subheadings below to get brief details about the cancellation policy. After reading the points below, you’ll know how airline cancellation policy works—which policies best suit your situation.
Air Canada Cancellation Policy: Terms & Conditions
If you’d like to request a cancellation, you may be happy to know cancellation policy applies to refundable and non-refundable tickets. There are a few more rules to go through first before opting for cancellation-
What are the Rules of Air Canada Cancellation Policy?
- Under the Air Canada cancellation policy, you don’t have to pay the charges if cancellation is made within a certain time frame of booking.
- If you cancel your flight tickets seven days before the scheduled departure date, you’re entitled to claim a full refund.
- The airline forfeit your unused flight segment if you miss to check in for the flight before the risk-free period.
- In case you miss to finish the check-in up to 50 minutes prior to the risk free period. The airline will consider you a no-show passenger and may forfeit your flight ticket.
- If you’ve bought flight tickets for an international trip, you have to check in up to 1 hour 30 minutes prior to the risk-free period. Otherwise, Air Canada’s flight cancellation policy is laid to the remaining flight segments.
Air Canada Free Cancellation Policy – 24 Hours
- Yes, Air Canada offers a 24-hour cancellation policy to make air travel hassle-free for prospective passengers. While opting for cancellation passenger’s face numerous queries.
- With the Air Canada 24-hour cancellation policy, you can amend and cancel your reservation without incurring any penalties or fees.
- Cancellation made after the risk-free period of 24 hours, you may have to pay the cancellation charges unless you bought a refundable ticket.
- Air Canada’s 24-hour cancellation policy applies to both short-haul domestic and long-haul international flights.
- At the time of seasonal off or festive weeks, typically, you’re entitled to a 24-hour cancellation risk-free period at free of cost.
- If you reserve your flight ticket with Air Canada and need to cancel, you can consider cancelling your flight within the risk-free period.
Air Canada Covid Cancellation Policy
Airlines introduced a few updates on its flight cancellation policy due to COVID-19 restrictions to provide its passengers the flexible and beneficial cancellation options. You can make unlimited amends or cancellations under the Air Canada Covid Cancellation policy.
Air Canada Cancellation Policy due to Medical Illness
Under the Air Canada Cancellation Policy, flight cancellation is permitted if a flight is cancelled due to a medical issue. If you’re no longer able to catch a flight on time due to an unforeseen medical situation, you can cancel your reservation and claim a full refund of the unused flight segment. To do so, you must submit proper medical illness documentation to airline authorities.
Air Canada Weather Cancellation Policy
If your flight is cancelled due to the extreme weather conditions, you can claim a full refund without any charges. You’re entitled to certain privileges under the Air Canada Weather Cancellation Policy. It’s essential to go through with an airline’s policy on Weather disruptions or travel insurance coverage before making a final decision.
In case a rescheduled flight due to extreme weather causes you to fail to catch a connecting flight, and the other travel options don’t suit your need or budget, you may opt for Cancellation and claim a full refund.
How to Cancel a Flight With Air Canada?
You can opt for cancellation through either online or offline mode in no time. The airline aims to make cancellation hassle-free for its prospective flyers. If you need help with how to cancel your Air Canada flight, you can follow the procedure mentioned below to opt for the cancellation policy-
Air Canada Cancellation Online
You may opt for Cancellation through Air Canada’s website. To do so, you must locate your reservation online, the applicable charges and follow the instructions below to cancel your booking,
- Go to aircanada.com on your device.
- Click on the ‘Manage Booking’ option on the homepage.
- To retrieve your booking online, enter your booking information.
- Choose the booking you want to cancel.
- After that, your screen shows the list of refund amounts or Air Canada cancellation fees.
- Verify your cancellation on the checkout section.
- The cancellation email confirmation will be sent to your email.
- However, the refund for an unused flight segment will be credited to your account within 10 to 14 working days.
You’re Allowed to Cancel your Reservation Online if-
You must reserve your flight through the Air Canada website or mobile app.
Travellers can cancel flight tickets at least two hours before the scheduled departure time.
You can cancel a flight ticket if you’re holding an Aeroplan reward booking.
Cancel Booking via Contact Number
If you’ve bought a non-refundable ticket for more than four passengers or wish to cancel a single reservation, connect with an Air Canada customer care centre for expedited service. Keep remember, you may have to pay the applicable cancellation fee. Follow the steps below to contact a customer representative.
- To speak with a live person at Air Canada, contact the customer care line at 000 800 040 1885 (Mon to Fri: 6 a.m. to 10 p.m. Sat and Sun: 6 a.m. to 8 p.m.) toll-free.
- To continue in English, press 1.
- Carefully listen to the IVR instructions.
- Select the given option based on your issue.
- To get in touch with a live person at Air Canada, press 6.
- your call will be connect with a customer representative.
Air Canada Flight Cancellation Number
Here are the given Air Canada flight cancellation numbers for a smooth or hassle-free process-
Speak with a live person at Air Canada for flight cancellation contact the customer service line at 000 800 040 1885/ 1-800-361-5373 (Toll-free 24hrs/7days).
Get through to human at Air Canada by dialling the customer service number 1-514-395-0300/1-888-247-2262 (Toll-free 24hrs/7days).
Air Canada Flight Cancellation at the Airport
Air Canada allows its flyers to cancel their flight tickets through the airport booking counter. The airline understands the passenger perspective that unforeseen circumstances may appear from anywhere.
Under Air Canada cancellation policy, you may have to apply for long haul flight cancellation three hours before departure time or two hours for short haul flights.
Please note the applicable cancellation charges may vary according to the airport, further taxes or charges may apply.
Tips to Avoid Air Canada Flight Cancellation Fee
You can easily avoid Air Canada cancellation fees if you modify your fare type from economy to business or first class with them. After that, you have to pay the fare difference, and your change fee will be retained.
If you cancel your booking within 24 hours of purchase, your cancellation fee will be waived.
If you cancel your flight tickets due to the death of a family member or friend, you’ll receive a 200 USD fee from the airline and a free flight rebooking without paying the fare difference.
In case you’re holding an Air Canada travel insurance. You’re allowed to make a cancellation, and the applicable charges can be waived.
Air Canada Refund Policy
In case you’re no longer able to catch a flight you have booked and need to cancel it. You’re wondering whether you’ll get a full refund under the Air Canada Refund Policy. The rules related to refund policy may vary from the fare type and certain situation
If your flight is cancelled by an airline due to technical or extremely bad weather issues, you can claim a full refund.
In some cases, the unused portion of your ticket will be credited to your account in the form of an Air Canada Travel Voucher.
If you cancel your flight tickets within 24 hours of booking, you can claim a full refund.
You can cancel free of cost and be entitled to claim a full refund if you’ve purchased a fully flexible ticket.
If you were not permitted to board a plane but have confirmed the booking, you can claim a full refund.
The airline allows passengers to claim a full refund if their flight is delayed more than 3 hours.
In case you fail to catch a flight due to unforeseen circumstances, such as bereavement, medical illness, military orders, etc. You’re allowed to claim a full refund without any deduction.
Air Canada Flight Ticket Refund Process
You’re allowed to claim a refund for an unused flight segment, and you can do so by visiting the aircanada.com or mobile app.
When you request a refund-
Firstly, you’ll receive an Air Canada travel voucher, Aeroplan points conversion, or eVoucher.
Secondly, you’ll receive the full amount in the original payment method.
How to Request Refund on Air Canada?
- To request a refund, you must visit aircanada.com at this address.
- Click on it, and the Air Canada request refund page will appear on your screen.
- You’ll get a two-refund option.
- Firstly, If you’re holding Air Canada Travel Voucher, Aeroplan points conversion, or eCoupon but wish it was refunded to the original form of payment.
- Secondly, In case you want to start a refund request and don’t hold any vouchers.
- To make a new request click on the second option.
- Enter your booking reference number or last name.
- To locate your reservation.
- Fill out the form and attach your document.
- If you’re eligible for a refund, the balance will be credit to your account within 10 to 20 working days.
Book Air Canada Flight By Using Cash and Points Bookings
Cash bookings
Air Canada Refundable fares
- If you’re holding an Air Canada refundable fare, you can cancel a flight and get a refund as the original form of payment.
- If cancellation is made within the certain time frame of the reservation, you can claim a refund without incurring charges.
Air Canada Non-Refundable fares
- If you’re holding an Air Canada non-refundable fare, you can cancel a flight and get a travel credit, and further taxes or charges may apply.
- You can easily redeem or use travel credit for future Air Canada travel. Please note Air Canada’s non-refundable fares are not eligible for cancellation or amends.
Points bookings
Air Canada Refundable Fares
If you’ve purchased an Air Canada refundable fare through Aeroplan points or eVoucher, you can cancel your booking and claim a refund of your points or eVoucher.
Air Canada Non-Refundable Fares
If you’ve purchased an Air Canada non-refundable fare through Aeroplan points or eVoucher, you can cancel a flight and get a travel credit, and further taxes or charges may apply.
What You Need to Know if You Need to Cancel Your Flight
While opting for Air Canada flight cancellation, you may have to go through a few things to ensure a flawless and convenient experience.
- Air Canada travel credits are non-refundable, and you’re not entitled to receive a cash refund. But You can easily redeem or use travel credit for future Air Canada travel.
- If you’ve bought an Air Canada flight ticket via a travel agency, you have to contact your travel agent to cancel the flight tickets.
- If you purchased an Air Canada flight ticket that may include connecting flights, you must contact the airline directly to cancel your flight tickets.
Air Canada Travel eVoucher
You’ll receive an Air Canada travel voucher if you cancel your flight tickets. Please note that the Air Canada travel voucher is transferable with no expiry dates, and you can use it several times.
You’ll get an Air Canada Electronic Travel Voucher with a travel voucher number on a registered email address.
You can easily redeem or use travel credit to purchase flight tickets. You must have to pay the further taxes or charges in cash separately.
Expiry Date
Air Canada Electronic Travel Voucher comes with an expiry date. After a certain time frame, the remaining balance of the Voucher will be expire. The airline allows its flyers to extend their Electronic Travel Voucher expiry dates.
Transferability
You can easily transfer your Air Canada Electronic Travel Vouchers to other flyers by contacting the airline reservation centre directly.
Redemption
You can easily redeem or use Electronic Travel Voucher for future Air Canada travel—through a website, by phone, directly contacting the travel agency, or at the airport ticket counter.
To do so, you must provide the 13-digit Travel Voucher number. The airline allows you to redeem Travel Vouchers by contacting the airline reservation centre directly. However, the charges may be credit via your original form of payment.
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Frequently asked questions FAQs
How do I cancel my Air Canada reservation online?
To cancel your Air Canada reservation online, go to aircanada.com on your device and click on the ‘My Trip’ tab. Locate your booking by entering your booking reference number or last name. Select the booking you want to cancel, and now you can cancel it directly by paying the applicable charges.
Do I get a refund if I cancel my Air Canada reservation after 24 hours?
Yes, you can still get a partial or travel refund after 24 hours of booking. However, it may rely on the fare type you’ve purchased at the time of booking. If you’re holding a Basic Economy fare ticket, you’re not allow to claim any sort of refund. The Air Canada economy flex passengers can get a partial refund minus applicable charges or taxes.
What Happens If My Air Canada Flight is Cancelled?
Under the Air Canada cancellation policy, you’ll get a notice in advance 14 days if your flight may cancel. If your flight is cancel without prior notice, you’ll get an option to receive compensation or reschedule a flight. You’ll get free meals and accommodation facilities in case of delays or stay-overs.
How to Cancel an Air Canada Flight Ticket?
Air Canada allows its passengers to cancel flight tickets directly through the website & app or over a phone call. You may opt for Cancellation through Air Canada’s official website. To do so, you must locate your reservation online and follow the process. You can also seek cancellation service by dialling the Air Canada contact customer service line at 000 800 040 1885/ 1-800-361-5373 (Toll-free 24hrs/7days).
How Long Does an Air Canada Refund Take?
If you’re eligible for a refund, the balance will be credit to your account within 10 to 20 working days. The airline officials start a refund process once you request a refund for a cancelled ticket.
